FAQ

Q. I thought I had login credentials to your website.  Why don’t they work?

A. We changed our website in April 2016 and the new website is built on different technology from the retired website.  For security reasons, we cannot “recycle” your login credentials from the retired website.  You’ll need to set up a login on the new website by filling out the form under Account in the top right corner of the homepage.  You can create a new account with the same username and password that you used on our previous website.

Q. Where do I type in my Membership number for my discount?

Once you have created an account or have logged in to your account and you are finished shopping, the Shopping Cart is where you will enter your Membership number and click Apply Membership to save it to your account. Once you start the Checkout process you cannot enter your Membership number, you need to click on the Shopping Cart Icon at the top of the page and View All to go back to the Shopping Cart to enter your Membership number. See picture below for example

Q. I have a coupon code, where do I type it in?

You will type in the coupon code on the Shopping Cart screen right above where you would type in your Membership number. Click Apply Coupon after you type it in.  See picture below for an example

Q. I don’t see any of my questions here, who do I contact?

gifts@afmuseum.com or 937-256-6245

Member and Promo directions